SCALING OR FAILING

Terms and Conditions

Scaling or Failing · Bangkok, Thailand · 7 and 8 December 2026 · Last updated 9 October 2026

1. About these terms

These terms are an agreement between you and [organiser legal entity], trading as Scaling or Failing, of [registered address]. They apply when you buy a ticket to, or attend, Scaling or Failing in Bangkok, Thailand on 7 and 8 December 2026. Buying a ticket means you accept them.

2. The event

Scaling or Failing is a two day, in person event for ecommerce operators, running live interviews, presentations and audience question sessions. Speakers, topics, timings and the running order are indicative and may change. We will email you about any material change, using the address on your registration.

3. Tickets

Tickets are sold through our registration platform and issued to a named individual. One ticket admits one person. We may ask for photo identification matching the name on the ticket before admitting you. Tickets are limited and sold on a first come basis, and your order is confirmed only once payment has cleared and we have sent you a confirmation email.

Tickets are not for resale. We may cancel, without refund, any ticket we reasonably believe has been resold or offered for resale.

4. Prices and payment

Prices are shown in US dollars and exclude any taxes, bank charges or currency conversion fees your own payment provider applies. Early bird pricing is time limited and may be withdrawn or increased at any time. The price you pay is the one displayed when your order is confirmed.

5. Refunds, transfers and name changes

Tickets are non-refundable. If you cannot attend, you may pass your ticket to someone else at no charge by sending us the new attendee's name and email at least 14 days before the event. We cannot guarantee a transfer requested inside 14 days, because badges and catering are confirmed in advance.

None of this affects any refund right you have by law that cannot be excluded.

6. If we change or cancel the event

We may change the venue, dates, format or programme where we reasonably need to. If we move the event, your ticket stays valid for the new dates and you may transfer it to another person instead. If we cancel outright and offer no replacement date, we will refund the ticket price you paid.

We are not responsible for travel, accommodation or visa costs you have already committed to, so please take out travel insurance.

7. Events outside our control

We are not liable for failing to run the event where the cause is outside our reasonable control, including government restriction, civil unrest, strike action, extreme weather, failure of utilities or transport, or a public health measure.

8. Travel, visas and your own arrangements

You are responsible for your own travel, accommodation and insurance, and for holding a valid passport and whatever visa or entry permission Thailand requires. Entry decisions rest with the Thai authorities and are outside our control. Being refused entry is not grounds for a refund.

9. Behaviour at the event

We want a room people can speak openly in. We may refuse entry to, or remove, anyone who behaves abusively, harasses another attendee, is intoxicated to the point of disruption, or ignores venue and safety instructions. No refund is due where we do.

10. Filming and photography

We film, record and photograph the event, including the audience, and we use that material to promote this and future events. By attending, you agree to appear in it. If you would rather not, tell us at registration and we will do what we reasonably can. You may not record sessions yourself without our written permission.

11. Confidentiality of what is shared

Speakers share live numbers, margins and creative that are not public. You agree not to publish, broadcast or repost session content, slides or figures outside the room without that speaker's permission.

12. No guarantee of results

Everything shared at the event is for information only. It is not financial, legal, tax or investment advice, and it is not a promise of results. Figures a speaker describes are their own experience, not a projection of what you will achieve. Your business decisions remain yours.

13. Our liability

We do not exclude our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded by law. Subject to that, our total liability to you in connection with the event is limited to the ticket price you paid, and we are not liable for lost profit, lost revenue, lost opportunity or other indirect loss.

14. Governing law

These terms are governed by the law of [governing law and jurisdiction], whose courts have exclusive jurisdiction.

15. Contact

Email us at [contact email].